WaveMark Customer Success Consultant Job
Job Description Job Attributes+
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Job ID
c487a2b6-9f82-4265-9820-61740764ec19
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Req #
20143456
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Job Location
Varies By Worker
Washington, DC 20001, US -
Job Category
Direct Sales
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Job Type
Regular
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Schedule
Full time
WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.
The WaveMark Customer Success Consultant holds the responsibility for WaveMark accounts, which could range from a single hospital department to an IDN. The Customer Success Consultant is critically important to the customer’s success in utilizing the WaveMark solution. The CSC’s responsibilities include providing professional on-site customer support for the WaveMark system, helping customers with concerns or issues, and building strong trusted relationships with clinical, supply chain, and technical staff. The CSC executes on the strategic plan and ensures that all WaveMark enabled departments are utilizing the full WaveMark portfolio in support of patient safety, staff efficiency, and financial performance. The ideal candidate will be located in the Baltimore or Washington DC area.
Responsibilities:
Cultivate relationships with new and established customers to ensure a successful customer experienceComplete site visits to each customer account with appropriate frequencyMaster the full range of WaveMark products/services and keep up with new releases.Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to WaveMark policies and procedures.Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the WaveMark solution.Serve as a subject matter expert with customer for on-site troubleshooting technical issuesParticipate in product development initiatives including new product design, documentation review, and ensuring that customers benefit from new products and enhancements.Drive improvement in key Account Health metricsCommunicate system updates to local clinical staff and super- usersEnsure all account-level meetings and conversations are documented in SFDCWork closely with CS team to help support customer service issuesDeliver local staff solution training i.e. Mobile Hospital, Dashboard, and system reportsDeliver hospital-level QBRs to key stakeholders that will help drive towards customer goals and WaveMark best demonstrated practicesWork with customers during project planning, implementation and on-site issue resolution which could cause the need for more travel.Qualifications
Bachelor’s degree or equivalent work experience preferred3-5 years of experience in customer service support, account consulting or healthcare supply chain preferredStrong written and verbal communication skillsFamiliarity with healthcare IT or a clinical background strongly preferredExperience guiding customers through solution adoption and change managementExperience working and collaborating with a various teams to identify and prioritize, objectives and goalsComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Customer service/client facing, problem-solving and analytical skills requiredAbility to be on-site at the customer location(s) 80%Ability to analyze data and present effectivelyAbility to bend, reach, stoop, lift and standCustomer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview
What is expected of you and others at this level
Anticipated pay range: $117,200 - $161,900 (includes targeted variable pay)
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 8/3/2024 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Baltimore Metro Area
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
