WaveMark Customer Success Consultant

in Indianapolis, IN

WaveMark Customer Success Consultant Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Indianapolis, IN 46278, US

  • Job Category

    Sales Support

  • Job Type


  • Schedule

    Full time

WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low-cost commodities to high-cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.

What Trusted Advisement contributes to Cardinal Health
Trusted Advisement is responsible for providing technical and professional expertise during the sales process, which may directly influence the following: the crafting of the sales proposal, the operational requirements or risk, the customer's willingness to buy Cardinal Health's solution (Why Cardinal Health?), the timing (Why Now?), or the customer's satisfaction, and contract negotiations.

The WaveMark Customer Success Consultant holds the responsibility for WaveMark accounts, which could range from a single hospital department to an IDN.

Cultivate relationships with new and established customers to ensure a successful customer experienceComplete site visits to each customer account with appropriate frequencyMaster the full range of WaveMark products/services and keep up with new releases.Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to WaveMark policies and procedures.Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the WaveMark solution.Serve as a subject matter expert with customer for on-site troubleshooting technical issuesParticipate in product development initiatives including new product design, documentation review, and ensuring that customers benefit from new products and enhancements.Drive improvement in key Account Health metricsCommunicate system updates to local clinical staff and super- usersEnsure all account-level meetings and conversations are documented in SFDCWork closely with CS team to help support customer service issuesDeliver local staff solution training i.e. Mobile Hospital, Dashboard, and system reportsDeliver hospital-level QBRs to key stakeholders that will help drive towards customer goals and WaveMark best demonstrated practicesAble to travel work with customers during project planning, implementation and on-site issue resolution


Bachelor’s degree or equivalent work experience preferred3-5 years of experience in customer service support, account consulting or healthcare supply chain preferredStrong written and verbal communication skillsComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Customer service/client facing, problem-solving and analytical skills requiredExperience guiding customers through solution adoption and change managementMust provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella),Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes: 2 doses of the Moderna or Pfizer vaccine / 1 dose of the Johnson & Johnson vaccine, or 1 booster dose of the vaccine (Johnson & Johnson, Moderna, or Pfizer). Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements

What is expected of you and others at this level

Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projectsParticipates in the development of policies and procedures to achieve specific goalsRecommends new practices, processes, metrics, or modelsWorks on or may lead complex projects of large scopeProjects may have significant and long-term impactProvides solutions which may set precedentIndependently determines method for completion of new projectsReceives guidance on overall project objectivesActs as a mentor to less experienced colleagues

Indianapolis Metro Area

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.


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