WaveMark Customer Success Consultant Job
Job Description Job Attributes+
Indianapolis, IN 46278, US
What Trusted Advisement contributes to Cardinal Health
Trusted Advisement is responsible for providing technical and professional expertise during the sales process, which may directly influence the following: the crafting of the sales proposal, the operational requirements or risk, the customer's willingness to buy Cardinal Health's solution (Why Cardinal Health?), the timing (Why Now?), or the customer's satisfaction, and contract negotiations.
The WaveMark Customer Success Consultant holds the responsibility for WaveMark accounts, which could range from a single hospital department to an IDN.
QualificationsBachelor’s degree or equivalent work experience preferred3-5 years of experience in customer service support, account consulting or healthcare supply chain preferredStrong written and verbal communication skillsComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Customer service/client facing, problem-solving and analytical skills requiredExperience guiding customers through solution adoption and change managementMust provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella),Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.
A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes: 2 doses of the Moderna or Pfizer vaccine / 1 dose of the Johnson & Johnson vaccine, or 1 booster dose of the vaccine (Johnson & Johnson, Moderna, or Pfizer). Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements
What is expected of you and others at this levelApplies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projectsParticipates in the development of policies and procedures to achieve specific goalsRecommends new practices, processes, metrics, or modelsWorks on or may lead complex projects of large scopeProjects may have significant and long-term impactProvides solutions which may set precedentIndependently determines method for completion of new projectsReceives guidance on overall project objectivesActs as a mentor to less experienced colleagues
Indianapolis Metro Area
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.