Supervisor, Pharmacy Customer Service

in La Vergne, TN

Supervisor, Pharmacy Customer Service Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    233 Mason Road
    La Vergne, TN 37086, US

  • Job Category

    Pharmacy Operations

  • Job Type


  • Schedule

    Full time

What Pharmacy Customer Service Supervisor contributes to Cardinal Health

Oversees the work of a customer service team of Pharmacy Technicians that assist Pharmacists by entering medical prescriptions and answering phones. Monitors daily activities and manages work schedules to ensure that quality, production and customer service standards are maintained. May hire, train, and evaluate new employees

Shift: Monday through Friday - Days


Under the direction of the Pharmacy Manager, oversee and coordinates the workflow of the pharmacy customer service department

  • Ensures adherence to all Board of Pharmacy, CMS and FDA standards
  • Sets the expectation for Leadership to include extra shifts on supervisors request for scheduled overtime
  • Assist in scheduling and evaluation of pharmacy technician
  • Ensure appropriate staffing during call-ins, inclement weather, or periods of increased workload
  • Assist in interviewing and hiring of pharmacy employees
  • Ensure all policies and procedures are being followed by pharmacy staff
  • Maintain effective communication with customers, co-workers and team members
  • Assist management with preparation and implementation of department policies and procedures
  • Ensure pharmacy customer service team meets all facility pharmacy mandated time frames and deadlines
  • Maintain employee files according to HR and regulatory standards
  • Provide or coordinate any education needed by pharmacy staff
  • Conduct/participate in regular meetings of pharmacy staff
  • Assist in preparation and implementation of pharmacy staff competencies
  • Assist Manager in retrieval of accurate, concise and applicable data to support creation of monthly reports and determine allocation
  • Supervises a staff of Customer Service Representatives that respond to requests from customers
  • Manages daily work load to ensure required service volume and quality levels are attained
  • Trains and coaches staff in standard policies, procedures, and best practices
  • Identifies opportunities for operational improvements and implements solutions
  • Monitors staff performance, listens to calls and provides feedback to agents
  • Collaborate with other departments to provide optimal customer and employee experience
  • Responsibility for interviewing, hiring and performance appraisals of team


  • High school degree or equivalent
  • College experience recommended, Bachelors degree preferred
  • Minimum 1 year of leadership as a Certified Pharmacy Technician working in a retail, mail order, specialty, or hospital pharmacy environment
Must be certified and registered in the state of TNNeeds to be comfortable working in a closed-door pharmacy atmosphere.  

What is expected of you and others at this level

Applies acquired knowledge and skills to complete standard tasksReadily learns and applies new information and methods to work in assigned areaMaintains appropriate licenses, training and certificationsWorks on routine assignments that require some problem resolutionWorks within clearly defined standard operating procedures and/or scientific methodsAdheres to all quality guidelinesWorks under moderate degree of supervisionWork typically involves regular review of output by work lead or supervisorRefers complex unusual problems to supervisor

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.


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