Supervisor, Account Management Job
Job Description Job Attributes+
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Job ID
b3c6bedc-f213-4a79-a62c-798ed06be921
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Req #
20121460
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Job Location
Remote Location
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Job Category
Customer Service
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Job Type
Regular
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Schedule
Full time
What Account Management contributes to Cardinal Health
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Qualifications
2-4 years leadership experience or mentoring experience preferredBachelor’s degree or equivalent work experience preferred2-4 years’ work experience preferredExcellent communication skillsStrong presentation skillsCustomer facing leadership experience preferredMay require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialing requirements.Responsibilities
Excellent interpersonal skills with the ability to influence decisions and processesAdvanced experience with root cause problem solvingExcellent business acumen, reasoning, critical thinking skills and ability to navigate ambiguityAdvanced organizational, project execution, analysis, and multi-tasking skillsStrong team lead, with ability to be effective in a performance-oriented cultureTeam Management with accountability for all internal and external customers relationships in their regionAbility to coach, provide feedback, and develop the teamWhat is expected of you and others at this level
Customer Engagement Ensures that clients have a positive experience; commits to meet or exceed client expectations.Demonstrates a commitment to consistently providing customers a quality experience; performs necessary duties to fulfill customer service level expectations or agreementsCommunicates effectively with customers; listens to customers' needs and takes actions to meet themEmploys an advanced understanding of customers' views and cultural sensitivities to improve services or deliverablesRegional accountability for end-to-end customer experienceCustomer Expertise Demonstrates deep expertise of supported client; collaborates with COE to identify the drivers leading to business success.Understands customers' baseline business operating structures and desired performanceProvides information, data and tools that support the prioritization of issues to meet customers' business objectivesComprehends how customers' businesses relate to Cardinal Health's overall portfolio and prioritizes tasks to align with business objectivesProblem solving skills Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.Collects basic information needed to analyze a problem, situation, or issuePerforms routine or basic analysis, following the correct steps and using the appropriate tools, observing, and seeking guidance from senior staff when necessaryIdentifies implications/conclusions from the logical analysis of a routine situation or issueOperational Excellence Identifies opportunities to improve efficiency while providing flawless transactions and services; manages monetary assets and other resources to optimize cost effectiveness.Performs duties efficiently, considering resource utilizationIdentifies and recommends improvements related to own workflowDemonstrates attention to detail when compiling and reporting information; reviews work to ensure that information complies with quality standardsResults Measurement and Commitment Measures and evaluates the effectiveness of protocols, programs, or deliverables; compares measurement results to standards and takes immediate action to close gaps identified.Maintains reporting tools and metric tracking systems by continually updating dataCompares current performance to service level expectations and agreements and takes steps to address any disparitiesDemonstrates commitment to quality and to Cardinal Health's success by adopting new/revised established practices Anticipated salary range: $63,200 - 94,815Bonus eligible: NoBenefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTDCardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
