Sr Specialist, Account Management (Customer Engagement) Job
Job Description Job Attributes+
What Account Management contributes to Cardinal Health
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Accountabilities in this roleMonitor terms of Prime Vendor distribution Contract as it pertains to Supply Chain and Procurement, particular focus on Fill Rates, Price Match, and DSO. Bridge relationship between the Customer and internal CAH teams to ensure flawless service to customers and an optimized supply chain.Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives.Prevent order disruption to customer through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.Coordinate and Communicate CAH initiatives to the customer as needed.Track, measure, and report CAH Key Performance Indicators monthly.Build and maintain long-term trusted relationships with customer to support retention of the account.Ability to travel to customer locations. Weekly or as needed for local support, typically monthly or quarterly for remote support.Local NASHVILLE Relationship Management with Supply Chain Team - Purchasing, AP, Pricing & Contracting team. On-site presence supported with regularly scheduled visitation.Proactive Engagement and Prevention EffortsCoordinates implementation projects and divestures by divisionReports improvements across supply chain at a DC levelProcess ImprovementsProject based initiatives that bring value to the unique client Consolidated Service CenterDirect Purchasing Assistant Mgmt support, reports drivers and actionsPropose solutions on client/CAH disconnects
QualificationsBachelors degree or equivalent experience, preferred2-4 years experience, preferredStrong communication skills
What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possbile solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracy
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.