Sr. Customer Support Specialist Job
Job Description Job Attributes+
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Job ID
2508b687-58aa-41cd-b738-468488608ddd
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Req #
20119954
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Job Location
7000 Cardinal Place
Dublin, OH 43017, US -
Job Category
Data & Analytics
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Job Type
Regular
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Schedule
Full time
What Global Sourcing Business Analytics contributes to Cardinal Health
Our Mission is to transform The Strategic Sourcing & Manufacturer Services organization. This organization is a supporting pillar of our Pharmaceutical Distribution business. We support several business units including Strategic Sourcing, Regulatory Science/I&E, Specialty GPO, 3PL, and Patient-Hub business services.
The Data & Analytics function (which is where this role is positioned) oversees the analytics solution lifecycle to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Analytics applies business process knowledge and data analytics to develop, recommend and communicate timely, accurate, relevant, and actionable insights to support business decisions and objectives.
WHY: We exist to create value for our customers, accelerate strategic initiatives, return profits to our business, and execute best-in-class support for our stakeholders.
HOW: We differentiate our performance in the way we prioritize and by being embedded in the organization we support. Our priorities are financial growth, partnership, speed, simplicity, and long-term business continuity.
WHAT: We leverage our expertise in the Healthcare Industry, Technology and Management Consulting to build Data & Analytics and Automation solutions that better decision making and drive financial growth.
Location: Hybrid work model (in-office at corporate headquarters in Dublin, Ohio for a portion of the work week)
Stakeholder Responsibilities
Support stakeholders by overseeing the development of analytics solutions that create business value, augment decision making and save time for users.Actively interact with the Sourcing Team, GTBS, Purchasing, 3rd party data aggregators, 3PLs, and manufacturers to ensure accurate implementation of EDI 852/867 setups and troubleshoot issuesMaintain working relationships with 3rd party data aggregators and partner to solve business problemsPartner with stakeholders and Strategic Sourcing management to identify and implement new business opportunities by leveraging internal and external insights.Become both a technical and business SME of the supported business units.Manage all stakeholder relationships balancing business stability with prioritization of highest value initiatives.Represent Strategic Sourcing & Manufacturer Services in cross-functional digital and analytics initiatives.Conduct process demonstrations and show & tells with various levels of business leaders. Edit and/or create Standard Operating Procedure documents to support business processesTeam Responsibilities
Contribute to the growth strategy for the Manufacturer Analytics Services pillar.Support Cardinal Health’s DE&I strategy for attracting and retaining talent.Participate in professional development activities such as Digital U, formal mentorships, and other development programs.Maintain data governance and product ownership development standards. This includes writing effective documentation and participating in solution certification reviews.Support internal team development committees.Preferred Qualifications
Bachelor’s degree in related field, or equivalent work experience preferredOpen to recent college graduates with relevant degree. 3+ years of net experience (can be academic) in a related field.Proficient in Microsoft applications (Outlook, Word, and Excel)Ability to communicate effectively and interact with personnel at all levels of technical ability and expertise.Attention to detail and business acumen, with the ability to solve complex problems in a fast-paced environment.Ability to set priorities for established goals to achieve timely resultsStrong quantitative orientation and being capable of managing and executing multiple tasks simultaneouslyWhat are Cardinal Health’s Values?
Integrity: We hold ourselves to the highest ethical standards.Inclusive: We embrace differences to drive the best outcomes.Innovative: We develop new ways of thinking, operating, and serving customers.Accountable: We bring passion, determination, and grit to deliver on our commitments.Mission driven: We serve the greater goal of healthcare.Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
