Senior Specialist, Account Management Job
Job Description Job Attributes+
What Account Management contributes to Cardinal Health
Account Management is responsible for managing the success of the relationship with an assigned set of customers to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, tracking, and resolving customer pain points and, for facilitating, developing, designing, and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization with teams such as Sales, Customer Service, Inventory, Pricing, Operations, Credit & Collections.
What is expected of you and others at this level:Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracy
AccountabilitiesOversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needsBridge relationships between the customer and internal Cardinal Health teams to ensure flawless serviceManage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiativesPrevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversionsTrack, measure, and report key performance indicators monthlyBuild and maintain long-term trusted relationships with customer to support retention and growth of the account
QualificationsBachelor’s degree or equivalent experience2-4 years professional experience; direct customer facing experience preferredStrong communication skillsStrong command of MS Office applications (Excel, PowerPoint, Word and Outlook)Demonstrated ability to work in a fast-paced, collaborative environmentHighly motivated, creative, able to operate effectively within a teamTravel expected to be infrequent as deemed necessary
A Covid-19 vaccination is required in order to be employed in this position. This includes either:2 doses of the Moderna or Pfizer vaccine1 dose of the Johnson & Johnson vaccine
The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of ColoradoAnticipated salary range: $49,000 - $74,200Bonus eligible: NoBenefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.