Senior Project Specialist, Customer Implementation Job
Job Description Job Attributes+
How OptiFreight® Logistics Implementation contributes to Cardinal Health
On the OptiFreight® Logistics Implementation team, we are responsible for the new customer onboarding experience and are accountable for planning, organizing and leading solution implementations. This includes managing project plans, resources, and commitments to the customer, as well as partnering with the sales and the customer early in the process to develop implementation project plans. In addition, the Implementation team works with management and peers to develop consistent methodologies based on best practices for efficiently implementing solutions and creating an excellent onboarding experience for the customer.
The Implementation team serves as a Sales Support function and is responsible for providing sales support through direct involvement in the sales process, either by helping persuade customer buying decisions or involvement in the effective implementation of solutions to support the attainment of the organization's sales objectives.
OptiFreight™ Logistics is the leading provider of Inbound, Outbound, and Less than Truckload (LTL) Shipping and freight management services for the Healthcare sector.
AccountabilitiesResponsible for leading customer implementations onto the OptiFreight® program,Leading customer implementation calls and solution developmentCreating and managing project plansCoordinating setup activities with internal teamsCommunicating project milestones to stakeholders, and delivering customer trainingSupporting the customer disengagement process and executing outbound shipping projects for existing customers
QualificationsBachelors Degree in related field or equivalent work experience preferred2+ years experience in customer-facing and support roles preferredProficiency in Microsoft Office products, including Excel, PowerPoint and WordStrong communication skills, written and verbalExcellent presentation skillsProject Management experience preferredAbility to lead and execute customer projectsStrong problem solving skills and able to delivery solutions and plans to customers
What is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracy
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.