Representative II, International Customer Service Operations Job
Job Description Job Attributes+
What Customer Operations Support>contributes to Cardinal Health
Responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution for domestic and international distributors/customers Acts an as a liaison in problem-solving, research and problem/dispute resolution.
Accountabilities in this roleProvide proactive and reliable information to customersRoot Cause customer concernsEager to learn and develop as a leader within the teamUtilizes critical thinking skills to solve customer issues
QualificationsHigh school diploma or GED, preferred2-4 years professional experience; direct customer facing experience, preferredExcellent verbal and written communication skillsStrong command of MS Office applications (Excel, PowerPoint, Word and Outlook)Ability to multi-taskDemonstrated ability to work in a fast-paced, collaborative environmentHighly motivated, creative, able to operate effectively within a teamA Covid-19 vaccination is required in order to be employed in this position. This includes either:2 doses of the Moderna or Pfizer vaccine1 dose of the Johnson & Johnson vaccine
What is expected of you and others at this levelApplies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problems
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.