Remote Sr. Customer Service Rep (MedConnect)

in Remote Location

Remote Sr. Customer Service Rep (MedConnect) Job

Job Description Job Attributes+

  • Job ID

    25b97765-d226-415c-ad82-2a536aad310c

  • Req #

    20090474

  • Job Location

    Remote Location

  • Job Category

    Customer Service

  • Job Type

    Regular

  • Schedule

    Full time

What Customer Operations Support contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities

Hours: 8:30 am – 5:00pm M-F ESTInbound and outbound call queue to assist in placing orders, obtain missing information to process, inform nurse of a change or delay in the orderDemonstrate excellent communication skills in a professional and timely mannerMust be able to multitask in a faced paced environmentTeam-oriented mindset and drive to show a passion for healthcare

Qualifications

High school diploma preferredPrior computer experienceUsing Microsoft Office systems required2-4 years of experience in Customer Service is preferredProduct knowledge and insurance/billing knowledge is a plus

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignmentsIn-depth knowledge in technical or specialty areaApplies advanced skills to resolve complex problems independentlyMay modify process to resolve situationsWorks independently within established procedures; may receive general guidance on new assignmentsMay provide general guidance or technical assistance to less experienced team members Anticipated Pay Range: $16.20/hr. - $17.00 (based on experience) Bonus Eligible:  NoBenefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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