Remote Bilingual Customer Care Supervisor, Order Placement Job
Job Description Job Attributes+
What Customer Service Management contributes to Cardinal Health
Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.
AccountabilitiesSupervises a staff of Customer Service Representatives that respond to requests from customersManages daily workload to ensure required service volume and quality levels are attained Trains and coaches’ staff in standard policies, procedures, and best practicesIdentifies opportunities for operational improvements and implements solutionsMonitor staff performance, listens to calls and provides feedback to agents as well as resolve concerns at the agent level.Collaborate with other departments (Order Processing, Sales, Category Management, Training) to provide optimal customer and employee experienceResponsibility for interviewing, hiring and performance appraisals of team
QualificationsBachelor’s degree or equivalent work experience, preferredBilingual required (Fluent in English and Spanish)2-4 years of call center leadership experienceStrong leadership skillsExperience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
What is expected of you and others at this levelCoordinates and supervises the daily activities of operations, or business support staffAdministers and executes policies and proceduresEnsures employees operate within guidelinesDecisions have a direct impact on work unit operations and customersFrequently interacts with subordinates, customers, and peer groups at various management levelsInteractions normally involve information exchange and basic problem resolutionMentor, challenge and communicate effectively with all different types of people.
The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado
Anticipated salary range: $55,000 - $87,000
Bonus eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.