Product Experience Design Lead, Clinical Operations at Fuse

Are you driven to solve the right problems? Do you thrive on coaxing out ideas from insights and transforming them into compelling experiences? If so, let’s talk.

Fuse, the commercial technology and innovation center at Cardinal Health, is looking for a versatile product designer, mentor, and leader who’s excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team.

As a Product Experience Design Lead, you will lead the interesting and complex design challenges of Clinical Operations, which is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research, and patient care to internal business units and external customers. They also support the timely and quality sale, installation, and delivery of Cardinal Health Drug Cost Control Solution as well as provide product/service education to facilitate technology adoption and workflow change management.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It’s a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.

Responsibilities:

Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design

Guide product teams to deeply understand customer/user behavior, pain points, and needs

Articulate experience challenges and opportunities for your product and in healthcare more broadly

Relentlessly consider the whole system and each detail from the user’s perspective

Prioritize what adds the most value for our users/customers and our business

Clearly identify and test your hypotheses and assumptions

Determine both quantitative & qualitative insights and translate them into actionable design tasks

Create detailed user flows and sophisticated low/high-fidelity prototypes for understanding & validation

Explain your & your team’s design rationale to non-designers and build a shared understanding to effectively deliver exceptional cohesive experiences

Advocate for a human-centered approach for your product/platform to deliver more desirable solutions as a catalyst for increasing our competitive advantage.

Provide thought leadership and creative direction to designers and researchers

Build and nurture relationships with cross-functional leaders, their teams, and various stakeholders

Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration

Qualifications:

7-10 years’ experience designing digital products and/or services utilizing a human-centered approach

A clear grasp of experience design best practices for digital and real-world touchpoints

IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools

Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing

Exceptional visual, verbal, and written communication skills in service of impactful storytelling

Comfort leading and designing within a modern product/service design lifecycle

Ability to guide team members and stakeholders through a design thinking mindset

​Nice to have:

3+ years designing in healthcare for relevant segments — e.g. consumer, pharmacy, health plans, etc. preferred

BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred

Well-versed in the strategy, operations, and technology powering the healthcare business

Experience designing modern data visualizations to tell the right story to the right audience

What is expected of leads at Cardinal Health

Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects/products

Recommends new practices, processes, metrics, or models

Works on or may lead complex projects of large scope

Projects may have significant and long-term impact

Independently determines methods for completion of new projects

Receives guidance & feedback on overall project objectives

Acts as a mentor to less experienced colleagues

Anticipated salary range: $100k-$150k

Bonus eligible: Yes

Benefits: Health Insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.