Product Experience Design Lead, Clinical Operations at Fuse Job
Job Description Job Attributes+
Are you driven to solve the right problems? Do you thrive on coaxing out ideas from insights and transforming them into compelling experiences? If so, let’s talk.
Fuse, the commercial technology and innovation center at Cardinal Health, is looking for a versatile product designer, mentor, and leader who’s excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team.
As a Product Experience Design Lead, you will lead the interesting and complex design challenges of Clinical Operations, which is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research, and patient care to internal business units and external customers. They also support the timely and quality sale, installation, and delivery of Cardinal Health Drug Cost Control Solution as well as provide product/service education to facilitate technology adoption and workflow change management.
The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It’s a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.
Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design
Guide product teams to deeply understand customer/user behavior, pain points, and needs
Articulate experience challenges and opportunities for your product and in healthcare more broadly
Relentlessly consider the whole system and each detail from the user’s perspective
Prioritize what adds the most value for our users/customers and our business
Clearly identify and test your hypotheses and assumptions
Determine both quantitative & qualitative insights and translate them into actionable design tasks
Create detailed user flows and sophisticated low/high-fidelity prototypes for understanding & validation
Explain your & your team’s design rationale to non-designers and build a shared understanding to effectively deliver exceptional cohesive experiences
Advocate for a human-centered approach for your product/platform to deliver more desirable solutions as a catalyst for increasing our competitive advantage.
Provide thought leadership and creative direction to designers and researchers
Build and nurture relationships with cross-functional leaders, their teams, and various stakeholders
Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration
7-10 years’ experience designing digital products and/or services utilizing a human-centered approach
A clear grasp of experience design best practices for digital and real-world touchpoints
IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools
Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing
Exceptional visual, verbal, and written communication skills in service of impactful storytelling
Comfort leading and designing within a modern product/service design lifecycle
Ability to guide team members and stakeholders through a design thinking mindset
Nice to have:
3+ years designing in healthcare for relevant segments — e.g. consumer, pharmacy, health plans, etc. preferred
BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred
Well-versed in the strategy, operations, and technology powering the healthcare business
Experience designing modern data visualizations to tell the right story to the right audience
What is expected of leads at Cardinal Health
Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects/products
Recommends new practices, processes, metrics, or models
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Independently determines methods for completion of new projects
Receives guidance & feedback on overall project objectives
Acts as a mentor to less experienced colleagues
Anticipated salary range: $100k-$150k
Bonus eligible: Yes
Benefits: Health Insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.