Patient Concierge, Front Desk Associate

The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at Fairbanks Urology. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

Responsibilities

Greet patients and families after their appointment with their provider.

Answer center telephones, distribute faxes, and prepare customer files.

Schedule patient appointments.

Process requests for records from outside sources.

Scan data into document imaging software.

Regular attendance and punctuality.

Contributes to team effort by accomplishing related results as needed.

Ensures that all processing and reporting deadlines are consistently achieved.

Perform any other functions as required by management.

Qualifications

Ability to work a flexible schedule as necessary

Ability to type 40 wpm, preferred

High School Diploma or equivalent experience, preferred

Knowledge of medical terminology, preferred

One year of medical office experience, preferred

Experience accessing and updating an EMR system, preferred

Experience handling prior authorizations, preferred

Experience scheduling for multiple providers, preferred

Good customer service skills and attention to detail

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems

This position is located at:

Fairbanks Urology

1211 Cushman St

Fairbanks, AK 99701

Anticipated hourly range: $17.60 per hour - $25.20 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 04/20/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.