MTM Patient Engagement Coordinator Spanish bilingual

in Remote Location

MTM Patient Engagement Coordinator Spanish bilingual Job

Job Description Job Attributes+

  • Job ID

    e00a98c8-9aec-4c9c-8123-204ecddc9813

  • Req #

    20088812

  • Job Location

    Remote Location

  • Job Category

    Pharmacy Operations

  • Job Type

    Regular

  • Schedule

    Full time

Your safety is our top priority. We regularly consult with medical professionals on best practices in COVID-19 prevention to protect our employees. We train our employees on these best practices and regularly clean our sites in accordance with CDC guidelines. Please note: All individuals entering our facilities are required to complete a self-health check, wear a mask and follow all posted guidelines.

The Medication Therapy Management (MTM) Patient Engagement Coordinator will provide assistance to the MTM Pharmacist(s) to support our mission of delivering safe, effective, and affordable medication therapy to our target population.  The MTM Patient Engagement Coordinator will support the MTM Pharmacist(s) in providing outstanding customer/patient service while scheduling medication reviews.  In addition, they will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of the Pharmacist.

Accountabilities

Contact patients to introduce and explain the benefits of the MTM program

Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions

Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed

Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely

Accurately document all discussions with patients and schedule follow‐up appointments as needed

Update patient demographic information in the MTM platform

Obtain correct/up‐dated health care provider contact information

Provide outstanding customer service

Place onboarding confirmation calls to new MTM Solution customers

Perform auxiliary functions essential to the efficient operation of the department

Comply with the MTM Telecommuters Policy, which may include site check of remote work‐space

Meet productivity and performance expectations set forth by manager

Qualifications

Required –

Bilingual: In addition to English, applicant must also speak Spanish

High School diploma, GED or equivalent, or equivalent work experience, preferred

12 months experience in at least one of the following settings: medical, pharmacy, health insurance or call center

Customer service experience, sales experience and/or high-volume scheduling experience

Ability to provide excellent customer service with a can‐do attitude

Proven record of excellent attendance and punctuality

Proven ability to work independently in a collaborative environment

Compliance with Cardinal Health MTM Telecommuting Agreement

Preferred –

Additional education in a medical field (e.g. medical assistant, CNA, pharmacy technician, etc.)

Familiarity with medical/medication terminology

Experience with MTM Platforms, electronic health records or scheduling software

Experience working in a remote or telecommuter environment

Location

Remote Telecommuter, United States

The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado

Anticipated Pay: $16.50/HR

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

SET UP A JOB ALERT

Receive a daily email with new civilian jobs which match your MOS.

Learn more about our Privacy Policy.

Saved Jobs