Manager of Product Experience, Fuse

Are you driven to solve the right problems? Do you thrive on elevating others to be the best versions of themselves and enabling them to transform insights into compelling experiences? If so, let’s talk.

Fuse, the commercial technology and innovation center at Cardinal Health, is looking for a versatile product experience leader and mentor who is compelled to evolve the experience of existing digital solutions and develop innovative concepts for new features, products, services, and even wholly new businesses that help real people.

As the Manager of Product Experience, you will lead a team of product and service design professionals—supporting the discovery and delivery of high-quality experiences across several business areas while fostering professional growth, enabling positive team dynamics, and strengthening a human-centered culture.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It’s a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.

Responsibilities:

PEOPLE

Create and maintain a supportive environment and strong team culture grounded in transparency, diversity of thought, autonomy, and psychological safety

Support designers’ work and professional growth through mentorship, measurable goals, performance management, stretch opportunities, and skills development

Manage individual and team resource capacity/availability to maintain work transparency and efficiency across product teams

Enable and empower PX team members to think holistically and skillfully represent the user

Recruit, integrate, and retain the best talent to add value to our team, help achieve our goals, and make each of us a little better

PRACTICE

Translate experience design principles and vision into guidelines, strategies, and measures to ensure adherence and success

Guide the team to effectively navigate and execute within an iterative product development environment

Uphold and evolve user research/design practices and standards based on well-established approaches, proven methods, our flexible framework, and our simplicity tenets

Set design practice goals and measure performance of the team’s UX health and maturity

Effectively describe and demonstrate the value of Product Experience and what our team brings to an organization.

Partner with Design Ops to manage technologies and tools to optimize practices and activities

PRODUCT / ORGANIZATION

Manage expectations of our cross-functional partners with Product Experience in support of collaboration, innovation, and iterative development

Build and nurture relationships with cross-functional leaders, internal/external business partners, and technology stakeholders

Work with product and technology leaders to align the roadmap to the experience vision and research insights to ensure the voice of the customer is heard.

Understand and communicate the team's design rationale to non-designers and advocate for team decisions when warranted

Connect Product Experience to the wider business organization, ensuring continued value for both customers/users and the businesses you support

Educate and advocate for a human-centered approach to deliver more desirable solutions as a catalyst for increasing our competitive advantage

Qualifications:

7-10 years’ experience designing digital products and/or services utilizing a human-centered approach

4+ years’ directly leading UX/product design professionals with a proven track record of hiring, managing, and retaining top talent

Experience leading, advocating for, and designing within a modern product/service design lifecycle

Demonstrable, repeatable work in the discipline, including some combination of generative research, service prototyping, information architecture, interaction design, visual design, and evaluative testing

Experience working cross-functionally with multiple teams/disciplines including product management and engineering

Demonstrated effectiveness managing multiple stakeholders and working across organizational boundaries to define, manage, and prioritize work aligned with leadership expectations

Significant understanding of UX best practices and how design contributes to a modern product organization

Experience defining and measuring goals and strategies at an individual and team level in service of professional growth, work efficiency, and design practice maturity

Proven leadership, communication, and organizational skills

Some travel expected

Nice to have:

BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred

3+ years designing in healthcare for relevant segments — e.g. consumer, pharmacy, medical, health plans, logistics, etc.​

What is expected of management at Cardinal Health

Participates in the development of policies and procedures to achieve specific goals

Ensures employees operate within guidelines

Decision in this role have a short term impact on work processes, outcomes and customers

Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

Interactions normally involve resolution of issues related to operations and/or projects

Gains consensus from various parties involved

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.