Engineer, Software Engineering - SAP CRM (Functional Consultant) Job
Job Description Job Attributes+
At Cardinal Health, we are developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.
What Software Engineering contributes to Cardinal Health
Software Engineering is responsible for designing, developing, implementing, and supporting applications, systems and IT products required to achieve the company's business objectives.
Demonstrates knowledge of software development techniques and fluency in software languages and application programming interfaces.
Demonstrates general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
Plans and executes system implementations that ensure success and minimize risk of system outages or other negative production impacts.
Demonstrates conceptual knowledge of architecture standards and database and operating systems.
Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
Analyzes production system operations using tools such as monitoring, capacity analysis and outage root cause analysis to identify and drive change that ensures continuous improvement in system stability and performance.
Demonstrates knowledge of software development, life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis.
Deliver on critical initiatives that move the business forward and identify new strategies that position us for growth
Improve functionality, performance, productivity, and the overall user experience
Collaborate with Business Partners and IT Colleagues in performing effective analysis to investigate business problems, identify and expose root causes, identify and evaluate options, and recommend solutions
Demonstrate cross functional experience from MM/LE, SD/OTC, APO SCM and Automation to create cross functional configurations within multiple SAP modules to support supply chain processes and procedures
Contribute to the complete set of cutover tasks and dependencies that will enable a successful release of program code and configuration
Provide timely and effective communications, including appropriate status updates, to all impacted stakeholders / business partners / IT colleagues / management
Ability to convert technical/functional specifications into test scenarios and test scripts
Execute test plan and resolve defects identified during testing
Coach and mentor offshore development team in solution delivery
Bachelor’s Degree in related field or equivalent work experience preferred
10+ years in SAP and experience with functional processes would be recommended
SAP CRM certification is required
Strong knowledge in SAP CRM Web UI Configuration ,SAP CRM One Order Framework and Enhancements
Strong knowledge of CRM Service module - Customer interaction, Account maintenance, Complaints, Incidents, Service Requests, Tasks
Work experience in ERMS configuration
Integration experience with CTI related tool like Genesys
SAP Middleware experience Lean Order Management Knowledge of working with ODATA services
Experience in working other SAP Modules like SAP SD , APO etc
ABAP Debugging skills preferred
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently; receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
A Covid-19 vaccination is required in order to be employed in this position. This includes either:2 doses of the Moderna or Pfizer vaccine1 dose of the Johnson & Johnson vaccine
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.