Coordinator, Individualized Care, Pharmacy Services

in Remote Location

Coordinator, Individualized Care, Pharmacy Services Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Remote Location

  • Job Category

    Clinical Operations

  • Job Type


  • Schedule

    Full time

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

•    Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
•    Manage workload of inbound faxes (if applicable)
•    Investigate and resolve patient/physician inquiries and concerns in a timely manner
•    Enter detailed information into company proprietary software while conversing via telephone
•    Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
•    Interact with the patient referral sources to process new applicants
•    Follow up with other internal team members regarding next steps
•    Communicate with external constituents including physician offices and pharmacies
•    Ability to identify, document and submit Adverse Events during customer contact or via received documentation

Desired Attributes
•    Friendly
•    Ability to multi-task in multiple software and programs while speaking with caller
•    Respectful and compassionate of our customers, peers and management 
•    Good business, phone and email etiquette 
•    Self-Motivated, must be a self-starter
•    Energetic, must maintain energy level throughout the day to meet the demands of call center atmosphere 
•    Must be reliable and punctual 
•    Accountable, must take ownership of your work
•    Collaborative, must be able to work in a team environment 
•    Must maintain a positive outlook 
•    Adaptable and flexible to changes that meet the needs of our customer and business
•    Focused on our daily task to ensure all work is completed by the end of the shift

•    High School diploma or equivalent, preferred
•    Certified Pharmacy Technician, preferred
•    1+ years’ experience in fast paced call center environment 
•    Basic computer knowledge, Microsoft systems, telephony
•    Strong communication/customer service skills
•    Ability to be an independent worker and self-directed
•    Ability to sit for long periods of time in a cubicle setting
•    Demonstrate superior customer support talents
•    Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
•    Ability to work any schedule between 7am-5pm M-F

What is expected of you and others at this level
•    Applies acquired job skills and company policies and procedures to complete standard tasks
•    Works on routine assignments that require basic problem resolution
•    Refers to policies and past practices for guidance
•    Receives general direction on standard work; receives detailed instruction on new assignments
•    Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.


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