Consultant, Learning Development & Delivery Job
Job Description Job Attributes+
At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.
What Learning Delivery contributes to Cardinal Health
Learning Delivery is responsible for facilitating virtual instructor-led training (VILT), evaluating courses, and managing training processes associated with VILT.
Demonstrates knowledge of adult learning theories, principles and concepts, andragogy, instructional design theory, measurement and evaluation methods.
Possesses an outstanding Virtual (VILT) facilitation skill set; a true extrovert with amazing relationship building and people skills; extraordinary ability to provide a welcoming environment for our new hires and to contribute to our new employee experience (NEE).
Strategic thinking to ensure learning experiences are designed and delivered to address learners with various levels of program/product/industry knowledge/education.
Manage and own the new employee virtual strategy with the business; manage the virtual process with Talent Acquisition and Contractor business segments to establish and adhere to NEO schedule, cut-off days, etc.
Responsible for CRM software training materials for multiple manufacturer programs and virtual facilitation; responsible to maintain/update CRM training materials (guides, videos, elearning, etc.) and provide VILT as needed in alignment with an aggressive release schedule.
Ability to create VILT training materials: new employee orientation, CRM, soft skills and ad-hoc requests.
Consults with business leaders and subject matter experts (SMEs) to conduct needs analysis and curate content; conduct light eLearning development or VILT/ILT projects to support the Training team.
Identify training and performance needs and recommend solutions; maintain training (updates, learning materials, reinforcement, refresher, etc.).
Create job aids, user and quick reference guides, and assessments as needed.
Light instructional design and development using Storyline or video tools for CRM software simulations, systems and soft skills.
Act as the primary back-up for on-site in-person new employee orientation.
The individual must also remain current on training industry trends and incorporate them into training strategies as appropriate.
Proactive and action-oriented mindset to design and implement learning solutions that help Sonexus teams provide a positive patient experience
Effectively builds relationships with internal stakeholders
Builds rapport and inspires confidence in the client and external partners
Hands-on approach with systems and operations team
Able to prioritize effectively
Engaged and active listener
Plans long term and anticipates possible outcomes
Strategic and creative thinker for learning and training solutions
Conducts proactive research to enable teams to perform at higher levels of productivity
Flexible and tolerant of ambiguity and changing circumstances
Able to adjust work schedule to accommodate meetings in PST that may fall outside of regular business hours
Demonstrates engagement with the client and internal stakeholders by showing curiosity about business process changes and asking clarifying questions
Bachelor’s degree in related field, or equivalent work experience required
Master’s degree in Adult Learning preferred
4+ years of experience in adult learning design required
Experience in facilitation (ILT and VILT) required
Experience in Adobe Connect, Skype, and instructional design
A demonstrated skill in virtual and in-person facilitation
Healthcare or Pharmaceutical or Life Sciences Industry background preferred
Microsoft Office Proficiency Required
Willingness to travel up to 15%
A Covid-19 vaccination is required in order to be employed in this position. This includes either:
2 doses of the Moderna or Pfizer vaccine
1 dose of the Johnson & Johnson vaccine
Support the improvement of the new employee experience, as well as virtual and in-person facilitation of employee new hire/training/development initiatives
Partner with training and business teams on creating and deploying learning strategy
Evaluate and measure results; modify programs as needed
Ability to work in a fast-paced, collaborative environment and deliver quality results within aggressive timeframes
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Anticipated Pay Range : $60,000 - $87,600
Bonus Eligible: No
Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.