Consultant, Account Management (Customer Engagement) Job
Job Description Job Attributes+
What Account Management contributes to Cardinal Health
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Accountabilities in this roleManaging relationship between the Customer, Sales, Operations, and Customer Service Leadership, to ensure flawless service to customers and optimized supply chain.Focus on customer account retention through prioritization of process improvement initiatives (ie. Optimal Conversion Processes for Product Standardization, Key Performance Metric Scorecard creation and performance)Support roll out of Customer Supply Chain Model and Standard Operating PlatformCoordinate and Communicates Health System Distribution initiatives across the Field Account Management team to meet or exceed account expectationsCoordinate with field account management team to track, measure and report value/savings offered/delivered through supply chain engagementBuild and maintain long-term trusted relationships with customer to support retention of the channel.
Local NASHVILLE Relationship Management with Supply Chain - Purchasing, AP, Pricing & Contracting team.
On-site presence supported with regularly scheduled visitation.
Proactive Engagement and Prevention Efforts
QualificationsBachelors degree or equivalent experience, preferred4-6 years experience, preferredStrong communication skills
What is expected of you and others at this levelApplies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projectsMay contribute to the development of policies and proceduresWorks on complex projects of large scopeDevelops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectivesCompletes work independently receives general guidance on new projectsWork reviewed for purpose of meeting objectivesMay act as a mentor to less experienced colleagues
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.