Consultant, Account Management

in Remote Location

Consultant, Account Management Job

Job Description Job Attributes+

  • Job ID

    2bcda0bb-8401-47a5-9081-b1d407eb2366

  • Req #

    20090509

  • Job Location

    Remote Location

  • Job Category

    Customer Service

  • Job Type

    Regular

  • Schedule

    Full time

Ideal candidate location is on the West Coast, or able to work pacific standard time/west coast hours.

What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities in this role

Owner and execution of Prime Vendor distribution Contract at the Health System Corporate Office, focusing on Supply Chain and Procurement.Managing relationship between the Customer, Sales, Operations, and Customer Service Leadership, to ensure flawless service to customers and optimized supply chain.Focus on customer account retention through prioritization of process improvement initiatives (ie. Optimal Conversion Processes for Product Standardization, Key Performance Metric Scorecard creation and performance)Support roll out of Customer Supply Chain Model and Standard Operating PlatformCoordinate and Communicates Health System Distribution initiatives across the Field Account Management team to meet or exceed account expectationsCoordinate with field account management team to track, measure and report value/savings offered/delivered through supply chain engagementBuild and maintain long-term trusted relationships with customer to support retention of the channel. What Account Management contributes to Cardinal Health

Qualifications

Bachelors degree or equivalent experience preferred4-6 years experience preferredStrong communication skills preferredA Covid-19 vaccination is required in order to be employed in this position. This includes either: 2 doses of the Moderna or Pfizer vaccine1 dose of the Johnson & Johnson vaccine

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projectsMay contribute to the development of policies and proceduresWorks on complex projects of large scopeDevelops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectivesCompletes work independently receives general guidance on new projectsWork reviewed for purpose of meeting objectivesMay act as a mentor to less experienced colleagues

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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