Consultant, Account Management Job
Job Description Job Attributes+
What Account Management contributes to Cardinal Health
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Accountabilities in this roleOversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needsActively manage relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless servicePursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal HealthIdentify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiativesLead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee CAH executionLead resolution of complex or persistent order situations where escalation or unique solutions are required Review key performance indicators monthly and identify plans for optimizationBuild and maintain long-term trusted relationships with customer to support retention and growth of the account
QualificationsBachelor’s degree or equivalent work experience, preferred4-6 years professional experience; direct customer facing experience preferredStrong executive presentations skillsStrong communication skillsStrong command of MS Office applications (Excel, PowerPoint, Word and Outlook)Demonstrated ability to work in a fast-paced, collaborative environmentHighly motivated, creative, able to operate effectively within a team.
What is expected of you and others at this levelTravel required – 3 days per week client onsite visits and adherence to client/facility policies as well as vendor credentialing requirements (this may include vaccinations).Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projectsMay contribute to the development of policies and proceduresWorks on complex projects of large scopeDevelops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectivesCompletes work independently; receives general guidance on new projectsWork reviewed for purpose of meeting objectivesMay act as a mentor to less experienced colleagues
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.