Analyst, End User Customer Job
Job Description Job Attributes+
What IT Service Center contributes to Cardinal Health
IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance to service level objectives, processes and procedures. You serve as liaison between customer/client and IT to resolve business issues related to technologies.
QualificationsBachelors Degree in related field or equivalent work experience preferredCustomer service experience preferredExperience working with Microsoft Office products preferredFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructions
ResponsibilitiesCreates and maintains call tickets to track issues ensuring timely resolution of problemsProvides technical support to the organizations internal/external users of computer applications and hardware.Answers questions regarding system procedures, online transactions, systems status and downtime procedures.Serves as a liaison between customer/client and IT to resolve business issues related to technologies.Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.Manages user access rights.Develops competence by performing structured work assignmentsAdjust to work schedules changes
What is expected of you and others at this level?
Analyze issues by probing, triage and documenting all findings to gauge and facilitate the most appropriate response.
Handles call professionally during all interactions and provide prompt and efficient support.
Applies standard concepts, principles, and technical capabilities to perform routine tasks.
Achieve or exceed the targets set based on the standard outlined KPI.
Works on projects of various scope and complexity.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.